How to refund (Credit card / Smartphone payments / Paidy / Carrier billing / Rakuten Pay)

If you want to refund via KOMOJU for a transaction that has been settled with a credit card / Smartphone payments / Paidy / Carrier billing / Rakuten Pay, please follow the procedure below.


1. Open the relevant transaction page from KOMOJU management screen, and click "Refund" button on the top right.

2. Enter the amount you want to refund and then click "Refund" to complete.

Caution: Even if you make a TEST transaction in a commercial mode (Live mode) and proceed with a refund, the transaction fee will be charged.

【Statuses after the refund】

When the full refund is completed, the status will be shown as "refunded".

When the partial refund is completed, "partially refunded" will be added to the status of the corresponding transaction.

* If the purchase date and the cancellation / return processing date cross the customer's credit card monthly deadline, the customer will be charged from the card company and then refunded (or offset from the next month's bill). 

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